Samantha "Sam" Morales Lopez: A 20 out of 10

At IRCSGV, we strive to treat each person who comes to our office with dignity, kindness, and respect through a holistic model. By design, the first point of contact for our immigrant neighbors seeking services is our Client Experience Coordinator, Samantha "Sam" Morales. She has an extraordinarily kind and welcoming manner about her, treating each client as if they were her own family member. She understands that every client has their own set of stressors, such as fear, anxiety and trauma and expertly hears their stories and directs them to their next steps with our legal staff.

Recently, a staff member was providing an initial consultation for a client. This client had high praise for Sam! He mentioned that Sam was kind, patient, and very helpful and rated her a "20 out of 10." He told us to make sure she stays on the team because he had such a great experience in the midst of all the stress of his whole immigration situation. 

Thanks so much, Sam! We recognize you for carrying the heart and the values of our work, and for helping our clients feel welcome during a time of their own vulnerability. 

We are also very pleased to announce that as of next week, Sam's position will be increased from part to full time. This is a move we have been working toward for years and now it's coming true. Thank you to all of you who are supporting this work. We couldn't do it without you!

Everyone deserves to feel the kind welcome of our Sam when they walk in the door or call. Thank you Sam! You truly are a 20 out of 10!

-Jonathan Fung, director of Legal Services